Contact
Frequently asked questions
If you can't find the answer you're looking for, feel free to drop us a line. Our dedicated customer care team will be in touch within 24 hours. That's a promise.At Restiva™, we ensure fast delivery by fulfilling orders from the closest of our warehouses in the UK, US, or South East Asia. If an item isn’t available nearby, we’ll ship from the next closest location and keep you informed of any delays, so you can shop with confidence.
Link to our shipping policy.
At Restiva™, we always offer free delivery on all orders to ensure you get the best value, especially as some orders may take a bit longer to arrive. Delivery times typically range from 7-14 days, depending on your location & demand. We’ll keep you informed with tracking details so you know exactly when to expect your package.
We want you to be completely satisfied with your Restiva™ experience. Please take a moment to familiarise yourself with our comprehensive Refunds & Returns Policy, designed to enhance your shopping experience.
Link to our returns policy.
To apply to become an affiliate with Restiva, simply send an email to marketing@restiva.co.uk with the following information:
Your full name and contact details.
A brief description of your platform (e.g., website, blog, social media channels).
Any relevant experience you have in affiliate marketing or promoting similar products.
Our team will review your application and get back to you with further instructions. If approved, you'll receive a unique affiliate link and promotional materials to help you get started.
For any questions, feel free to reach out to the same email address.
At Restiva, we greatly appreciate the hard work and dedication of service workers. To check if you are eligible for a service worker discount, please email us at support@restiva.co.uk with the following details:
Proof of your service worker status (e.g., an ID card or official documentation).
Your full name and contact information.
Our team will review your eligibility and respond with further instructions. If approved, we will provide you with a discount code that can be applied at checkout.
Feel free to contact us if you have any questions about the process or eligibility requirements.
If your discount code isn’t working, please follow these troubleshooting steps:
Check Expiration: Ensure that the discount code hasn't expired. Many codes have a limited time period for use.
Verify Terms and Conditions: Make sure that your order meets the requirements for the discount (e.g., minimum spend, specific products, or categories).
Ensure Correct Entry: Double-check that the code has been entered exactly as provided, with no spaces or additional characters.
One-Time Use: If the discount code is for one-time use, confirm that it hasn't already been applied to a previous order.
If none of these issues apply and the code still isn’t working, please contact our support team at support@restiva.co.uk with the code you’re trying to use, and we will assist you in resolving the issue.